Library Client Service Charter

Our Client Service Charter reflects our commitment to delivering high quality service to our clients. It formalises our collaborative approach to improving and maintaining service excellence.

All clients

We will provide:

You can help by doing the following:


We will provide...

You can help by....

Our staff will:

Our Key Performance Indicator

Client and stakeholder satisfaction

Quality targets

We will endeavour to:

We welcome your feedback

Please give us your feedback to help us to serve you better.